Return Policy

Returns & Refunds

Thanks for shopping at Jay Austin Bowties.

If you are not entirely satisfied with your purchase, we're here to help.


Custom orders are non-returnable.

If you are not completely satisfied with your purchase you may return the item within 14 days of receiving it for exchange or credit ONLY (excludes custom orders). Item must be in its' original packaging and in perfect, unused condition. Sorry, shipping costs will not be refunded.

Sale items

Unfortunately sale items cannot be remade. Only regular price items can be remade.


All items are custom made when they are ordered therefore we will be happy to remake any bowtie that you are not satisfied only


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How to Return Your Item

To return an item to us, please mail it to the following address: P.O. Box 1043, Hiram, GA 30141

You can also contact us if you have any questions.

Contact Us

If you have any questions on how to return your item to us, contact us.